Shopping with needessentials UK should be simple and hassle free just like our suits and products. Please take the time to read below.

(*please note that in light of the current COVID-19 pandemic and Governmental recommendations, returns for exchange, refund, or warranty will take an additional 72 hours to process due to our current quarantine periods).


Sometimes you may need to return something

Shopping with needessentials UK should be simple and hassle free. We hope you’re entirely satisfied with the products you purchase; however, if in the event you wish to return an item, we have a simple policy and process in place to help you. needessentials UK reserves the right to refuse any items returned that do not comply with the returns process and policy outlined below.

Returns policy statement

If you are not satisfied with your purchase within the first 14 days, you have the right to return the goods for whatever reason, provided they have not been worn or used and are in perfect original saleable condition.

needessentials UK reserve the right not to be liable for shipping charges if you are returning an item due to a change of mind, product does not fit or any other reason that is not deemed a warranty issue.

Refunds can only be made to the original purchasing card and will be made within 14 days of receiving and validating the returned goods.

If a product is considered to be defective under normal use and proper care, then please contact the needessentials online store in the territory where you purchased the item. This policy only covers products purchased from needessentials UK and no other territory. You must provide proof of purchase for a warranty claim to be processed.

Returns process

Contact needessentials UK via email ( for a returns form and shipping address, this process will ensure you send your item to the correct address and the product can be quickly identified on return and processed accordingly.

Please communicate over email (

  1. Order Number
  2. Customer Name
  4. Detail your reason

Returning for Refund or Exchange (if not used)


  1. the item is in as new condition, in the original packaging with any tags shipped to you.
  2. Placed in packaged in line with guidelines provided
  3. that the communicated returns form is completed and included in the package with the item.

Returning because of a fault (If used)


  1. the item is clean for example wetsuit products are washed in fresh water and dried.
  2. Placed in packaged in line with guidelines provided
  3. that the communicated returns form is completed and included in the package with the item.

Product care

Whether the product is being shipped for return, exchange, or warranty issue we ask that the product is properly packaged to mitigate shipping damage. This protects both parties by way of ensuring the product is delivered in the best possible condition and speeds up the returning process.

Wetsuits require particular attention to packaging care. Roll the wetsuit up from the bottom of the legs, up to the neck (as it was received) to reduce the risk of creasing and/or compression points during transport. A best practise wetsuit returns form will be communicated over email on initiating a return.

Place the return goods into waterproof package to ensure they are protected from water damaged during transit.


Clearly mark the shared returns address on the front of the packaging:

  • Use the supplied address communicated over email.
  • Place your/sender address including phone number on the back of packaging

Informing us its been sent

Send an email to needessentials UK telling us it’s been shipped providing the relevant shipping details i.e. copy of shipping invoice and shipping reference number. This ensures we know it’s on its way and roughly when it will arrive at our distribution centre so it can be processed as quickly as possible.

Include the following with your return

Include the original purchase receipt and your contact details (i.e. name, date, returns address, email address, contact number) and completed returns form needessentials will provide over email.

For faulty items provide an explanation of the fault and any other relevant information which will help determine the cause of the fault. This helps you the customer to get a swift and positive outcome and helps us the supplier improve our products by designing out such faults.

If returning because of other reasons it would be useful to know as it could help with design, sizing, other aesthetic or stocking improvements to enhance our customer experience.

The customers responsibility

For cancelled or exchange items it is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at needessentials UK in as new condition.

For warranty items it is the customers responsibility to arrange the return carriage of goods, ensure the goods are packed and protected against shipping damage to arrive back at needessentials UK in the condition they left you.

In the event of an agreed faulty or an incorrectly received order, needessentials UK will reimburse the return shipping cost.

Refusing to accept a returned item

needessentials UK reserve the right to refuse any item for refund or exchange if they;

  1. have been incorrectly packaged leading to damage during transit rendering them unfit for resale.
  2. are marked, soiled, stretched, bleached or damaged in any way.
  3. have been worn other than to try for size
  4. have been used for any purpose whatsoever in or out of water.

If an item is received either soiled ( i.e. sandy or dirty ) or wet, needessentials UK reserve the right to charge a fee of £20 in order to clean, dry the returned item before being processed.

Unfortunately, this will increase the time taken to resolve any issue, so please be mindful of this.

Repairs and replacements

Sometimes you may experience a fault

Shopping with needessentials UK should be simple and hassle free. We hope you will never have trouble with a needessentials UK product however; in the event your product is deemed faulty we have a simple straight forward policy and process to help you.

Products accepted as faulty

If your product has been returned and assessed by needessentials UK and or its representatives as being faulty then it will either be repaired or replaced free of charge within the given warranty period.


If the fault is deemed by needessentials UK financially or impractical for repair it will be replaced with a like for like product. If that product is out of stock and cannot be sourced within 20 business days then a refund may be offered.


If the fault is deemed by needessentials UK financially or practical for repair it will be professionally repaired using products to needessentials Europe exacting standards by an authorised needessentials UK repairer. Depending on the nature of the repair it can sometimes take up to 20 business days to turn around however we will always get the work done as quickly as possible.


Sometimes it happens

We pride ourselves on being able to provide quality products for a fraction of the cost but occasionally faults occur which can be upsetting and inconvenient, but we can assure you we will do everything we can to rectify a genuine fault with minimal delay.

With decades of experience in the design, manufacture, retail and use of surf products we can identify any fault with manufacture or material and make the appropriate judgment quickly to get you back to doing what you love to do.


needessentials UK provide from the original purchase date a guarantee to the original owner on workmanship and materials on all of its products under normal recreational use the limit of which depends on the following product categories.

Product categories 

  1. a limited one year warranty on neoprene wetsuit products (excluding boots, accessories and items purchased within the Last Chance section).
  2. a limited 90 days warranty on neoprene boots, accessories, boardshorts and items purchased within the Last Chance section.
  3. a limited one year warranty on jackets and apparel

The warranty covers you against material and manufacturing defects that become apparent during the warranty period. Defects are classified as:

  • Imperfections in the neoprene causing breakdown and failure
  • Imperfections in other materials causing breakdown and failure
  • Degrading of glues used to bind pieces of neoprene together which then causes a delamination
  • Stitching that becomes undone and runs or pulls away from the neoprene or other materials
  • Failure of a component used in the wetsuit or other product

If a product is proven to be mishandled, misused, altered, repaired by an unauthorised third party or unreasonably treated then the warranty may be null and void.

The warranty does not cover anything that is considered within the design parameters of the product. For example, a wetsuit by definition is not a dry suit and will be subject to varying degrees of water ingress. A waterproof jacket will be waterproof however water may ingress through a gap in the neck or running down a sleeve.

needessentials UK will determine the basis of a warranty claim and submitting a claim does not guarantee a repair or replacement. Products returned will be examined by needessentials UK and or authorised repairers who will make a professional judgment based on the physical evidence and any supporting information supplied. needessentials UK will inform you of the outcome and the action taken which will be either repair, replace or reject the claim. 

Items purchased through the Last Chance section will be handled inline with the terms above being repaired, replaced or an in store credit offered where a warranty claim is successful.

This warranty gives specific legal rights; it does not affect any other statutory rights you may have as a consumer, and which may vary from country to country.

The following will not be covered under warranty

Any repairs, or alterations attempted or done by anyone other than an authorised needessentials Europe repair facility. Damage from sunlight, chlorine, other detergent products improper use or lack of appropriate care. Any damage beyond the product’s natural life expectancy. Products classified as seconds, samples, or used. Products outside the express terms of the guarantee.

Claims cannot be processed

Without valid proof of purchase.