Wish to return something? 

Were sorry you’re looking to return an item; we have a simple policy and process in place to help you ensure we handle your return efficiently. 

Returns process 

Contact needessentials Europe via email (info@needessentialseu.com) for a returns form and shipping address.  

Please communicate over email (info@needessentialseu.com): 

• Order Number 
• Customer Name 
• Reason, i.e. WARRANTY, EXCHANGE or OTHER 
• Detail your reason of Return (please include images where appropriate). 

Sharing this information accurately will ensure your return can be quickly identified and processed.  

To learn more on returns  please visit our “Policies" Page - ref: Returns and Warranty information.

*needessentials Europe exclusively handle returns relating to items purchased from needessentialseu.com and needessentialsuk.com. For all other purchases, please contact the store or territory where the purchase was made. 

Product care and Shipping guidelines. 

Whether the product is being shipped for return, exchange, or a warranty issue we ask that the product is CLEAN, DRY and properly packaged (we recommend waterproof packaging) to allow us to process the item in a timely manner and mitigate any damage whilst in transit.

On following the RETURNS PROCESS, we will share our packaging guidelines and shipping information.