Please allow 24hrs for your return to be processed once received.
Shipping
Please allow 1-3 business days for Australian orders. New Zealand customers please note Australia Post have advised that DELIVERIES TO NEW ZEALAND ARE CURRENTLY SIGNIFICANTLY DELAYEDas a consequence of the Coronavirus Pandemic. Our AusPost Express Airmail deliveries are prioritised over regular post but due to the high volume of parcels in the network and the limited flights to airfreight these, please expect an estimated delivery delay of approximately 15 days. We apologise for the inconvenience and appreciate your patience.
Some sizes may be sold out, or may not be offered. Please email info@needessentials.com for further information.
Orders
Yes. Please email info@needessentials.com within 24 hrs of your order and we should be able to adjust it for you.
We process orders within 24hrs on business days.
Startrack Express service within Australia and Australia Post International Express for New Zealand, Asia and Canada.
If you have not received confirmation of your order immediately after your purchase please check your junk folder. If you still can’t find the confirmation email, please message us at info@needessentials.com and we’ll double check your details and resend.
Payments
Our payment process is secured by Stripe payments. No card information is kept by us.
When you place an order, you will see a pre-authorisation on your account. This hold allows us to verify that funds are available and enables us to proceed with processing your order. When your items ship, a final charge is processed for the item(s). In some circumstances, your bank will show this final charge separately from the pre-authorisation, making it appear like a duplicate charge. However, the pre-authorisation hold will drop from your account within 3–5 business days, depending on the policies of your bank, and your account will reflect only the final charge.
Yes. Just fill in your customer and shipping information and you will be prompted for your credit card details.
Useful Information
Unfortunately, as a consequence to the Covid-19 pandemic our retail showrooms at Torquay and Byron Bay are now temporarily closed.
We are offering an order collection service from the needessentials warehouse located at 7A Castles Drive, Torquay which is open 10am to 3pm Monday to Friday and 9am to 3pm each Saturday.
Yes. Go to the product page and click the link to be notified when we re-stock and enter you e-mail address. You will then be notified by email as soon as that style/size is back in stock.
Please enter your email in the 'Join our mailing list' box at the bottom of all pages on our website and click Subscribe.
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