Yes, but only if your item hasn’t been used.

Visit our Returns page for detailed info.

Email info@needessentials.com for instructions.

Please allow 1-3 business days for Australian orders. New Zealand customers please note Australia Post have advised that DELIVERIES TO NEW ZEALAND ARE CURRENTLY SIGNIFICANTLY DELAYED as a consequence of the Coronavirus Pandemic. Our AusPost Express Airmail deliveries are prioritised over regular post but due to the high volume of parcels in the network and the limited flights to airfreight these, please expect an estimated delivery delay of approximately 15 days. We apologise for the inconvenience and appreciate your patience.

Order value:

$0 - $50.00:                 $5.00  StarTrack Express shipping  

$50.01 - $199.00:        $10.00 StarTrack Express shipping 

$200.00 + :                  $15.00  StarTrack Express shipping 

Overseas:

New Zealand:     $25.00 AusPost Express Airmail flat rate shipping 

Asia:     $35.00 AusPost Express Airmail flat rate shipping

Canada:    $35.00 AusPost Express Airmail flat rate shipping

We ship to Australia, New Zealand, Asia and Canada.

For USA please visit www.needessentialsusa.com

For Europe visit www.needessentials.uk.

 A tracking number will be sent to you in your shipping confirmation email.

We are pleased to repair any product if this is possible. Please email info@needessentials.com for further information.

Please allow approximately two weeks.

Rinse your wetsuit in fresh water after each surf and hang it in the shade to dry.

Visit our Size Chart page for sizing details.

Yes. Please email info@needessentials.com within 24 hrs of your order and we should be able to adjust it for you.

We process orders within 24hrs on business days.

Startrack Express service within Australia and Australia Post International Express for New Zealand, Asia and Canada.

Our payment process is secured by Stripe payments. No card information is kept by us.

When you place an order, you will see a pre-authorisation on your account. This hold allows us to verify that funds are available and enables us to proceed with processing your order. When your items ship, a final charge is processed for the item(s). In some circumstances, your bank will show this final charge separately from the pre-authorisation, making it appear like a duplicate charge. However, the pre-authorisation hold will drop from your account within 3–5 business days, depending on the policies of your bank, and your account will reflect only the final charge.

Unfortunately, as a consequence to the Covid-19 pandemic our retail showrooms at Torquay and Byron Bay are now temporarily closed.

We are offering an order collection service from the needessentials warehouse located at 7A Castles Drive, Torquay which is open 10am to 3pm Monday to Friday and 9am to 3pm each Saturday.

Yes. Go to the product page and click the link to be notified when we re-stock and enter you e-mail address. You will then be notified by email as soon as that style/size is back in stock.