A message to our customers regarding COVID-19
During these uncertain times, we thought it necessary to reassure our customers that we are doing everything we can to meet your needs and expectations of needessentials.
Against the backdrop of the global COVID-19 outbreak, we are continuously adapting our business and following the guidelines as set out by our Government in the UK and those across Europe.
We have implemented a number of measures to ensure, first and foremost the safety of our colleagues and customers, whilst still being able to offer the professional service and delivery, we pride needessentials EUROPE on offering.
Our shipping partners, DHL and the Royal Mail continue to delivery parcels at this time, closely following Governmental policy across Europe. These couriers have each built in safe and secure protocols to ensure that parcels and orders are continued to be delivered in a timely and professional manner, that is both safe and secure for all.
We continue to monitor the situation and respond accordingly. We are well positioned to continue to assist with enquiries by email or messenger and continue to ship daily following the procedures in place with our couriers.
Our top priority is to continue to offer well priced wetsuits and surf accessories in a professional and responsible manner, so that when this tide turns we can once again enjoy mother nature safely and in all her beauty.
Stay Safe and Healthy.
WHY ARE OUR WETSUITS SO WELL PRICED?
By forgoing all non-essentials like, branding, swing tags, excessive packaging, middle men, expensive marketing campaigns and high street rents, needessentials can offer world class wetsuits at a fraction of the price. We only use the best developers, materials, components and manufacturers available and we pride ourselves on the warmth, flexibility and durability of our wetsuits and surf accessories.
WHY IS needessentials ONLY AVAILABLE ONLINE?
By only supplying the end customer directly via our website, we forgo expensive high street locations and multi chain distribution channels, therefore better managing our costs and ensuring our wetsuits and surf accessories are priced more accessibly.
We are happy to discuss wetsuit sizing’s, specifications and answer any questions you may have, so please feel free to contact us.
HOW DOES needessentials WETSUIT SIZING COMPARE TO OTHER WETSUITS?
We have a page dedicated to fit as it is of such importance and we want you to get it right first time. All wetsuits are handmade, and every company has its own patterns, templates, and grading. Our size chart is an accurate guide, however should you wish for further advise please feel free to contact us for assistance.
WHERE DO YOU DELIVER TO?
needessentials Europe ships throughout Europe and partners with DHL for the majority of our shipping needs, meaning your wetsuit can be traced from collection to delivery for reassurance.
IS IT SAFE TO ORDER ONLINE?
Yes. needessentials Europe offers Stripe or PayPal as a secure check out gateways for every purchase and our partnership with DHL means that the majority of orders processed are dispatched through their European network which offers fully trackable deliveries.
WHICH CREDIT CARDS DO YOU ACCEPT?
needessentials Europe accept all major credit and debit cards and also offers PayPal as a check out option.
I NEED TO CHANGE/RETURN MY ORDER?
If you wish to edit, cancel or return an order then we are happy to assist where we can and below please find the links to our policies on cancellations and returns.
WHAT CAN AFFECT OUR PRICES?
Each shipment of wetsuits is subject to changes in manufacturing and shipping costs, which is usually pegged to oil fluctuations and foreign exchange. We aim to ensure products are always priced fairly, so changes are merely reflective of market changes.
WHAT DOES GBS SEAM MEAN?
The term GBS is an abbreviation of Glued and Blind Stitched and is a seam created on wetsuits where by Neoprene segments are glued together and then stitched. The stitch is used to strengthen the seam and passes halfway through the material. A specifically curved needle and machine is used to ensure the seam is as watertight as possible whilst still durable and strong.
Because the Blind stitch doesn't go all the way through the neoprene, the amount of water absorbed is kept to a minimum in comparison to other stitched seams used to construct wetsuits. The improved seam performance of the GBS seam means that any water inside the wetsuit is better trapped and it therefore only serves to insulate the body further, making GBS an efficient method to use on performance and winter weight wetsuits.
A Glued and Blind Stitched seam (GBS) is a great way of joining neoprene together however, it’s not 100% watertight as a needle does penetrate the neoprene partially, which can mean and lead to a limited chance of water penetrating through this area, especially with use. At needessentials we use a 4-way Mega Stretch neoprene tape internally to further strengthen the seam and minimise any water ingression where possible. However, it must be stressed that needessentials only produces wetsuits and certainly do not classify our products as Dry Suits.
CAN YOU RESERVE ITEMS?
Please feel free to contact us with the item you are after and we will be happy advise you.
DO YOU OFFER PRE-ORDERS?
On certain occasion needessentials Europe will offer Pre-Order opportunities on new products or models due to be restocked in the near to immediate future.
Any Pre-Orders placed with needessentials Europe represent the future order to be fulfilled on its stocking within the region and is denoted as a pre-order at check-out and on the product page. Shipping schedules are subject to change due to the volatile nature of importing and shipping at this present time.
needessentials Europe is working hard to best meet the dates and timelines presented; however, on occasion and outside of our control these may alter. Any pre-order placed will remain placed and dispatched on the restocking/availability.
Should you wish to edit or cancel a pre-order as a result of any change in date, then we are happy to assist where we can and below please find the links to our policies on cancellations.